Return management is a technique designed to reduce or eliminate product returns. Return management tasks should be quick to perform and easy to complete since customers’ opinions on return policies factor into the company’s overall success. A “return” is an object that has been returned. Customers who buy discounted produced things to find out they are damaged should avoid this situation (Gupta, 2013). Unfortunately, the shop’s return policy is typically exorbitant. A vendor rejects a return and returns the goods to the client without payment. It may occur if the item is made to order.
For reverse supply chains to operate, there must be several business partners and locations of origin. Following its arrival at the Central DC (CDC) or Returns Forwarding Center (RFC), a return must be processed through a series of procedures. Because of the number of variables involved in return management activities, managing information flows might be challenging. Supply chain network platforms that give end-to-end visibility and control may be easily linked with various processes and systems.
It is not necessary to be a problem when it comes to handling refunds and reverse logistics. In reality, this is an excellent chance to demonstrate the organization’s commitment to customer pleasure and its ability to minimize costs. When one maintains the warehouse’s refurbishment and remanufacturing techniques up to date, one may lower the cost of damaged things by preventing the reverse logistics funnel from becoming overburdened with damaged items. The biblical principles of practicing justice and serving could be incorporated into return management practices to ensure the client’s right to timely action and compensation in case of quality complaints.
Reference
Gupta, S. M. (2013). Reverse supply chains: Issues and analysis. CRC Press.