The patient services manager is one of the key figures in delivering treatment and primarily provides access when providing services to patients. The patient care manager works directly with staff and patients to implement the best policy for the patient. Patient care managers make a significant contribution to the efficiency and quality of patient care. These licensed professionals may be known by various names, such as Care Access Coordinators, Patient Account Managers, Patient Services Representatives, or Director of Patient Care. Regardless of their name, these professionals serve healthcare programs and patients by evaluating and ensuring that medical practices that affect patient care are adopted following state and federal laws.
Patient Services Manager experience
I was able to gain experience as a Patient Services Manager leadership and achieve those skills and abilities needed for further career development. Qualified patient managers must have a diverse set of interpersonal and technical skills to carry out the day-to-day tasks of their work. My experience in leadership has been related to many aspects. First and foremost, I dealt with people and resources in the workplace. The most necessary thing was to organize and carry out administrative and personnel duties. Thus, in my work, I had to manage and control the workflow of medical personnel and motivate junior medical personnel for more accurate patient care.
Two key points that have influenced me as a leader are corporate events. The responsibilities in the workplace included the development of innovative solutions in the identified areas for improvement. The main task was to organize additional staff training to improve the quality of patient care. Thus, such activities were aimed at motivating staff in terms of diagnosing diseases and caring for patients. This allowed me to develop leadership skills, strengthen my workplace position, and improve patient care practices.
The second most crucial leadership experience is the flexibility to meet the fast pace and demands of working with various people and situations. Thus, the skills of a leader made it possible to successfully and quickly resolve conflict situations that arose during the treatment of patients. Many emerging cases of misunderstandings between patients and staff were resolved, and strategies for communicating with different people in the future were developed.
According to Jack Welch, a leader must possess the necessary qualities to successfully develop the entire system or company in which he works. In my opinion, my strengths in helping me become a good leader can be attributed to the fact that I speak frankly with the staff. Welch’s second hallmark of leadership was his extraordinary candor, helping him in business (Welch, J. & Welch, S., 2005). The second chapter of his book focused on this topic, in which he called lack of honesty a “killer,” noting that it blocks smart ideas and good people who contribute to what they have.
Thus, one of my strengths as a leader is candor towards staff and patients. In any complex situation, the main thing is to convince people that they know everything and that nothing is hiding (Welch, J. & Welch, S., 2005). Feedback for employees is also related to the concept of openness in leadership. Openness includes talking to an employee about their progress in the workplace and firing if they do not comply with the norms. This side of leadership helps me improve staff qualifications in the company and, therefore, patient care.
The second strength of my leadership skills, as described by Welch, is voice and dignity. This means that I will allow my subordinates to criticize and contribute to the work constructively. It is impossible to build a culture of mutual respect in the workplace without voice and dignity. Thus, my best sides highlight the dignity a leader needs to treat staff for greater collaboration and candor in conversation. However, these sides also require strengthening for further and successful development in leadership.
Therefore, all leadership skills can be attributed to emotional intelligence. Since emotional intelligence is the sum of a person’s skills and abilities to recognize emotions and to understand the intentions, motivations, and desires of others and their own, leadership skills are directly related to this. Candor refers to talking openly with staff and patients and allowing them to see their intentions and emotions. Successful people can see effective interaction with others based on emotional connections and effective management of their feelings, aided by honesty. Including DISC examines behaviors and preferences in behavior, where candor refers to steadiness.
The same can be attributed to the right to vote and dignity. In my DISC profile, voice and dignity are related to influence, as they allow people to be controlled through the lens of respect. Emotional intelligence, in this case, is indicated through the ability to provide a person to express their opinion and offer new ideas. This allows you to give confidence in yourself and catch his attitude to work and specific situations.
Plan for Mastering Leadership Style
In the future, I would like to develop such leadership skills as positive energy and optimism. Since there are so many stressful and nervous situations in the work of a patient care manager, it is necessary to pump the skill of exuding good emotions for employees. Influential leaders fight the opposing forces of life and inspire their teams with a high level of optimism that supports the participants’ optimism.
To pump this skill in me, I need to take the following steps. First, spend your free time more productively using time management. This will allow you to calculate the risks and reduce negative emotions. Secondly, during rest, you need to relax and not think about work. This approach will help reduce stress levels and allow you to move towards problem-solving more confidently. Finally, it is needed to pay more attention to the staff and their opinions. It will also create an optimistic attitude in the team.
It is also crucial to strengthen the skill of healthy curiosity in the organization of the work of staff and the company. Leaders research and nudge with interest that borders on skepticism to make sure their questions are answered. To improve this skill, I should select an individual approach for each employee. Moreover, it is necessary to clarify everything to the smallest detail with the employee if there are misunderstandings during the conversation. These steps will help me to strengthen these skills and organize the successful work of the staff.
In conclusion, it should be said that patient service managers monitor the effectiveness of their actions. Managers check whether the health proposal was practical and cost-effective. The calculation and billing of such measures may also be part of their area of responsibility. In the area of human resources, they are responsible for the training and development of staff. Thus, for the successful functioning of the team in matters of patient care, managers must constantly strengthen their skills and the qualifications of staff.
Welch, J., & Welch, S. (2005). Winning. New York: HarperBusiness Publishers.