Reviewing Sources on ‘The Importance of Emotional Intelligence in Health Care’
‘The Impact of Emotional Intelligence in Health Care Professionals on Caring Behaviour Towards Patients in Clinical and Long-Term Care Settings’
This study by author Nightingale et al. examines such an important aspect of health care delivery as emotional intelligence. It is noted that there are fewer and fewer professionals in the field who neglect care and compassion when assisting patients. However, this behavior is fundamentally wrong, because staff attitudes can greatly influence the outcome of care. In so doing, the article raises the issue of the need to cultivate emotional intelligence in health care workers. At the same time, this research may give too much importance to this phenomenon, since knowledge and professionalism are still paramount in medicine.
It proved their correlation and showed a positive influence on the professionals’ work and the process of coping with illness and recovery in patients. The study is of value to medical professionals as its main target audience, as it is quite relevant and comprehensive. However, this does not prevent it from being extremely informative and useful, as it is based on the experience of the author.
‘The Importance of Emotional Intelligence’
This source focuses on emotional intelligence in principle. It also defines it as the main component of health care, which can contribute to the provision of better services. The target audience can be both medical specialists and ordinary people, as it provides basic information about the concept under study. All knowledge is organized and described very specifically and clearly, which is also an advantage of this electronic source. Of particular interest and a certain advantage of this source is the provision of information in graphical form. This aspect helps to better perceive and remember the Relevance and value provided is also an indication of the five aspects of emotional intelligence and their brief description. Moreover, the source provides such an important section as tips for improving the presentation of the concept under study among medical professionals.
‘The Role of Emotional Intelligence in Healthcare: Bridging the Gaps of Communication’
The authors of this work provide illustrative examples of how in which situations of medical care there may be a need for the active use of emotional intelligence. Particularly interesting is the aspect where the use of system design to improve the indicators of care and compassion of the staff of clinics and social institutions is discussed. This fact makes the study an actual source of information for healthcare professionals. The authors also note that it is especially important to use emotional intelligence in conflict situations with patients and their environment in order to reduce negative consequences.
‘Emotional Intelligence in Health and Social Care: A Guide for Improving Human Relationships’
A valuable aspect of this book is the fact that it says not only that people should take care of others, but also about themselves. The improvement of emotional intelligence can help with this at the proper level. This is especially important in times of high demands on students and practitioners of all disciplines, especially medicine. It is for this spectrum of people that the book may be of critical importance. The bulk of the book covers topics such as self-awareness, empathy, communication and personal resilience. Specifically, the relevance of this study is proven by the fact that it uses an innovative fresh approach to the consideration of the problem.
Discussion and Evaluation of the Importance of Emotional Intelligence in Health Care
Until some time ago, intelligence, which scientists and researchers paid the most attention to, was measured using a specialized intelligence coefficient test. This test showed the mental abilities and predispositions of a person and was considered quite sufficient. However, later, it turned out that a high intellectual indicator could not guarantee success in all cases. There were a sufficient number of examples when people with low IQ reached significantly higher heights, functioned more effectively in society and had a high degree of life satisfaction (Serrat, 2017, p. 329). It was at this point during the research that knowledge about emotional intelligence was obtained.
Emotional intelligence consists in a person’s ability to determine the emotions, desires and motivations of other people, including individual ones. This trait becomes especially effective in solving various tasks and problems and in achieving various goals in life and at work. Emotional intelligence directly affects how people behave in society, interact with others, make certain choices and react to negative situations. The value of EI is also due to the fact that emotions are the checkpoint for a person’s reactions to various life situations and circumstances. People who have a properly developed EI are characterized by reacting not to certain actions or emotions, but to their root causes. This is due to the fact that a person can determine which experiences and feelings of another person could influence a person’s choice in a certain context.
Furthermore, it is vital to consider emotional intelligence in the context of medical care. In recent years, there has been a large number of discussions on how the activities of the healthcare sector can be optimized and improved. Hence, studies have shown that the sphere of emotional intelligence of many workers in this field is experiencing difficulties (Nightingale et al., 2018, p. 107). It is directly related to overcoming behavior, which implies the application of such characteristics in practice as psychological defense mechanisms and coping strategies. Moreover, it is also essential to take into account such aspects as personal characteristics of behavior and factors and conditions of the working situation (Linsley and Hurley, 2018, p. 183). Emotional intelligence thus plays an important role in the provision of clinical care as it helps to avoid conflict situations and promotes the establishment of relationships between employees, patients, and within the entire medical staff.
The value of EI is crucial since the activities of all healthcare personnel are related to the processes and procedures of interaction with a person during his simultaneous treatment. Research shows that “healthcare providers and patients relationships are sensitive, highly complex emotional relationships that require accountable system design methodologies that bridge the gap in communications that are informed by the emotional intellect” (Frizzell, 2021, para. 3). With such a close connection, the relationship between staff and patients affects the health status of patients and relationships with people around them.
Research focuses on the need for a detailed study of the nature of this interaction in order to extract ways and strategies to improve the situation in institutions of medical care. Henry states that “improved emotional intelligence skills can improve nurses’ performance and communication, as well as quality of care” (2017, p. 13). Furthermore, the study of the relationship between the ways of behavior in stressful and stressful situations and the individual psychological characteristics of the subjects of interaction in this sphere of human life is of particular relevance. Emotional intelligence can assist in maintaining the personal and overall effectiveness of the staff. Moreover, it maintains mental harmony and stability, ensures involvement in the healthcare process and can help understand and hear the patient. All these aspects contribute to building effective communication in any situations that arise in the course of practice and their outcomes, even in the saddest and most tragic.
Dimensions of Emotional Intelligence
Self-awareness is the fundamental part of the concepts of emotional intelligence. With its help, people are able to mark certain emotions for certain situations, feelings and desires. Moreover, it gives an awareness of the causes of certain needs and motives for decision-making and what consequences they may have at the individual and social level. Self-awareness defines a person as a separate unit of society, which has a special role and contribution to it (Goleman and Boyatzis, 2017, p. 3).
Another of its characteristics is helping to achieve internal consistency of personality, taking into account past experience and a sober assessment of the present and the future, thereby assisting in the interpretation of all human experience. The main function of self-awareness is the formation of a person’s individuality. It creates a certain idea of what people themselves are, thereby helping to respond to various difficulties and obstacles in life. The main aspect of this dimension is the fact that human individuality and uniqueness are formed and defended throughout life.
The next essential part of EI is human self-regulation. It is explained by the fact that people. Individuals have the opportunity, after analyzing their essence and behavior, to correct them. It is noted that this trait contributes to the assessment of actions and psychological reactions, which can later be changed or corrected if they contradict some values and attitudes of a certain person and the surrounding society (The importance of emotional intelligence, 2021). For an effective process of self-regulation, individuals must be able to identify themselves among others, be able to analyze positive and negative characteristics and take into account potential and opportunities.
With an uncontrolled process of controlling their own emotions and actions, people can have negative consequences. In this case, they will either function in the wrong direction or will lack the strength and potential to change the course of action. Such situations can lead to frustration, burnout and frustration. The main elements of the self-regulation process are self-control, good faith and adaptability to external and internal factors.
Motivation is considered as the ability of people to push themselves to any desired achievement. For a more effective flow of this process, it is necessary to define clear goals and have a positive attitude to the upcoming activities in advance. Motivation largely depends on how people perceive the world around them. Therefore, members of society perceive reality differently and in order to see only the advantages and pleasant sides, it is important to work on oneself. It consists in understanding that when negative thoughts arise in relation to a particular activity, it is important to look at goals in a timely manner and overdo them to reduce their influence. Moreover, it is important to have a well-formed answer to the question of what exactly a person performs this or that action.
Otherwise, without a fixed goal, a person’s activity will be ineffective, and the level of motivation will be critically small. The main elements of the motivational aspect of emotional intelligence include the desire to improve or meet the standards of a new experience, commitment to the community and the manifestation of initiative.
Empathy is the next component of emotional intelligence and has some connection with self-knowledge. Thus, this concept consists in the ability to see and understand the patient’s experience without the establishment of close contact (Moudatsou et al., 2020). Thus, in healthcare, the manifestation of empathy becomes a very valuable skill. So, it helps medical providers to establish a trusting relationship with patients and their loved ones, while fully agreeing with the opinion of the patient. A clinical specialist with a well-developed level of empathy understands the needs of medical service users and provides a sense of security.
The last but not most minor aspect of a person’s emotional intelligence is practical social skills. Success in achieving a particular goal directly depends on how people can interact with other members of society. To do this, it is necessary to build effective communications, which imply the ability to communicate and cause the necessary reactions. The most important aspects of social skill are the ability to exert influence through various tactics, build connections between goals and desired results, and, if necessary, subordinate others to the will. Another necessary characteristic is leadership qualities and the ability to inspire people and lead them (Goleman, 2021, p. 26). The latter is the ability to manage conflict situations and bring them to a favorable and fruitful conclusion by translating them into collaborative relationships.
Therefore, it can be concluded that emotional intelligence is greatly important in a person’s life. It plays a significant role in functioning such an area as healthcare. This is since the work of medical specialists is directly related to establishing contact with patients and their equipment. In this case, it becomes essential to create a friendly atmosphere and avoid any conflicts as much as possible. To do this, it is necessary to anticipate in advance the possible reactions of patients to negative news, the introduction of new methods of treatment, and other cases related to the provision of medical care. Moreover, emotional intelligence directly affects how specialists provide medical care and how effective the treatment process becomes.
Personal Development Plan
The selection of the ideal work role is important for every person. This process includes many aspects, including the understanding of personal qualities. Analysis of the strengths and weaknesses of the character, the ability to do certain things are necessary to come to a better result. Having gained enough knowledge in the field of caring for young people, my ideal working role could be becoming a manager in a specialized center for teenagers. The main task of such a center will be to create a positive atmosphere for working with young people and developing their emotional intelligence. Among the goals of the house will be to make teenagers feel loved, heard and give them an awareness of their own importance.
Personal Vision and Goals
My main goal in becoming a qualified specialist is to find the most effective ways to help society. I am particularly interested in helping the younger generation, as they are more receptive to the problems that arise in their lives. To do this, it is necessary to carry out deep work, first of all, on oneself. This is conditioned by the fact that social work means working with people. Because of this, there may be many situations of misunderstanding, conflict, or denial that I would like to bypass in my practice. Training the five components of emotional intelligence can provide significant assistance in achieving the goals and objectives.
Ideal Future Job Role
As already mentioned, my ideal working role may be becoming a manager in a house for young people. This is since the importance of such specialized centers is very significant, so they help and guide children in a difficult life situation. Teenagers are often deprived of any help and support at such moments. As the house manager, I would like to define a specialized program with the involvement of other qualified specialists. This approach will help to create various classes and activities to improve the emotional state of adolescents, which will have a positive impact on their further results. Moreover, a home for young people can help solve such vital tasks as reducing the number of maladapted teenagers. Furthermore, this includes preventing them from appearing even at the initial level. Specialized events and training will help to form moral guidelines develop creative abilities to help the child adapt to society.
Strengths, Weaknesses, Opportunities & Threats
The foremost opportunity that is provided when opening a home for young people is to make a significant contribution to the development of society. With the help of the younger generation, the opportunity opens up for the formation of a new future society that will treat various life situations more soberly. Other advantages may be the small size of groups and an individual approach, which will also contribute to more effective work results at home for teenagers. Safety, comfort, and a unique, friendly atmosphere can also be attributed to the positive aspects of this initiative.
When opening a teen center, it is necessary to remember the threats and weaknesses of this business. Firstly, risks may arise due to high competition among these sociological institutions. To avoid it, it is necessary to conduct a market analysis to identify the best development strategy. The second significant risk may be a lack of demand since not all young people, and especially parents, can realize that a child needs qualified help. Another weakness may be an insufficient number of qualified personnel. In the absence of sufficient funding, not all psychologists and social workers can agree to pay for such a rate.
The first object when opening this business is the acquisition of a special license. Without this document, the functioning of any organization is not possible. The license assumes a demonstration that the center is a safe institution organized for a sufficiently large number of children, capable of providing the necessary services.
For proper work at home for young children, it is crucial to define special standards. They should correspond to the initial goal of nurturing an emotionally healthy generation. Moreover, it is necessary to follow the rules defined by the legislation, such as sanitation, discipline methods, and safety mechanisms.
The next object of activity is the formation of a specific effective policy. It will assist in supporting the productive activities of the daycare center and guarantee adherence to the principles of legislation.
Every business must have a sure profit from its activities; otherwise, it will not function normally. The provision of profit will be ensured when determining and implementing a successful pricing policy. Moreover, attracting investors and donations from the state or other large organizations can significantly help. The profit of the house for teenagers will have to cover all necessary expenses and provide wages to all employees.
I consider all the objects mentioned above achievable and specific since they form the basis for introducing something new, and for example, the purpose of obtaining a license and setting standards is mandatory for any public educational organization. Moreover, it also makes them realistic and measurable since, for example, the goal of obtaining the most significant profit is measured in a specific estimated amount that an organization must achieve in a time to show success. The specified interval for measuring critical indicators of six months adds to their measurability.
Risks, Profit and Resources
The main risk that can interfere with the action plan may be the threat associated with the essential resource for the organization is finance. It may arise in insufficient financing of the center or a small demand from society. Risk management tools can be used to solve it. Among them, a refusal of obviously questionable actions, a reduction in the percentage of borrowed funds, and a reduction in the options for unfavorable situations can be taken in advance. The primary resources for my action plan can be human and technical, as I believe that they can provide the most excellent assistance in this process.
Frizzell, M. (2017) The role of emotional intelligence in healthcare: Bridging the gaps of communication. Web.
Goleman, D. (2021) Leadership: The power of emotional intelligence. Northampton: More Than Sound LLC.
Goleman, D. and Boyatzis, R. (2017) ‘Emotional intelligence has 12 elements. Which do you need to work on’, Harvard Business Review, 84(2), pp. 1-5.
Henry, D. (2017) ‘Emotional intelligence’, AJN The American Journal of Nursing, 117(10), p.13.
Linsley, Paul, and Hurley, J. (2018) Emotional intelligence in health and social care: A guide for improving human relationships. Great Britain: Taylor & Francis.
Moudatsou, M., Stavropoulou, A., Philalithis, A., & Koukouli, S. (2020). The role of empathy in health and social care professionals. Healthcare, 8(1), 26. Web.
Nightingale, S., Spiby, H., Sheen, K. and Slade, P. (2018) ‘The impact of emotional intelligence in health care professionals on caring behaviour towards patients in clinical and long-term care settings: Findings from an integrative review’, International journal of nursing studies, 80, pp.106-117.
Serrat, O. (2017) ‘Understanding and developing emotional intelligence’, Knowledge Solutions, pp. 329-339.
The importance of emotional intelligence (2021). Web.